Ordering a prescription from Arch Health

Ordering your prescription

To order your prescription, please call the surgery on 01273 003930.

You may need to make an appointment with a doctor or nurse in order to obtain your prescription. If you register or are registered to access our online portal, System One, you may be able to order repeat prescriptions online.

Repeat prescriptions

To request repeat medicine, phone or visit the surgery and talk to reception, who will be able to assist you in getting this set up.

If you request a repeat prescription before 13:00 it will be ready to pick up after 15:00 that day. If you request a prescription after 13:00 it will be ready to pick up the following morning. Prescription requests after 13:00 on a Friday will be available for collection on the following Monday.

If you have a System One account, you may be eligible to order a repeat prescription online. Order your prescription online

If you have any questions regarding ordering repeat prescriptions, please do not hesitate to ask Reception staff to help. To check for your medication review date please refer to the repeat slip. Please note, Arch Healthcare is not a dispensing practice.

Order repeat prescription

A nurse picking up a medical pack in a clinical setting

Medication Reviews

Patients on repeat medication will be asked to see a Doctor, Nurse Practitioner or Practice Nurse at least once a year to review these regular medications. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

From 1 April 2019, the charges are:

Prescription (per item): £9.35
12-month prepayment certificate (PPC): £108.10
3-month PPC: £30.25
If you will need to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £9.35, whereas a three month PPC will cost you £30.25 and a 12 month PPC £108.10.

PPC telephone advice line 0300 330 1341
General Public – Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.