Medical confidentiality is the cornerstone of trust between doctor and patient and we keep your records secure and confidential.
For your direct care either from the practice or within the NHS hospital service we imply your consent to pass on relevant clinical information to other professional staff involved in your direct care.
Only when there is a legal basis for the transfer of data we may pass limited and relevant information to other health organisations:
If you wish to object to the use of your data for these ‘secondary’ uses please speak to Jennie, our Practice Manager
Data protection legislation comprises of General Data Protection (GDPR) 2016 in conjunction with the Data Protection Act (DPA) 2018 and includes the following rights:
Arch strives to provide all those rights, without exception, to our patients.
There is a Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. See this short video with more information on the summary care record, and our policies on this are listed below:
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed. This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record.
Do I have to have one?
No, it is not compulsory.
For further information visit the NHS Care records website
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.
How your data is used
Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital. It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.
Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.
You have a choice
You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.
Will choosing this opt-out affect your care and treatment?
No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.
What do you need to do?
If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.
To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit the relevant pages of the NHS website.
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
In accordance with the General Data Protection Legislation (and DPA 2018) and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient’s consent unless we are legally obliged to do so.
Arch is committed to celebrating diversity, promoting equality, fostering equal opportunities and tackling discrimination in all it does to ensure that employees, clients and service users are treated with respect and valued equally.
As part of our work, Arch staff come into contact with children and/or adults at risk of abuse. All staff are aware of the safeguarding procedures to support vulnerable groups and keep service users and the public safe from harm. Our compliance with appropriate safeguarding policies and procedures is essential to prevent and identify abuse, and ensure that appropriate mechanisms are in place to support people when abuse does occur.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Brighton Homeless Practice in the last financial year was £43,976 before tax and National Insurance. This is for 1 full time GP, 1 part time GP and 1 locum GP who worked in the practice for more than six months.