Welcome to Arch Healthcare
You will be aware that all health services are currently working extremely hard to prevent and delay the spread of Coronavirus.
It’s no different at Arch and we really need your help to keep people safe; keeping our distance from other people and washing our hands regularly are extremely important.
In order to protect our patients and staff we are changing the way the Arch surgery works for a while:
- We will now be conducting almost all of our consultations by telephone rather than face to face. If you have a booked appointment please wait for your nurse or GP to telephone you.
- If your circumstances require a face to face appointment you will be offered one, but this will normally be after a telephone consultation.
- Please do not come to the surgery with symptoms which you think may be Coronavirus. People showing these symptoms need to self-isolate for at least 7 days and we can advise you about this over the phone.
- We can also give advice about your prescriptions and other medical matters by telephone.
Take the Friends & Family Test
The NHS Friends and Family Test (FFT) was introduced in 2014 to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.
Help us to improve our service, learn more about the test and give us your feedback.
Get well, keep well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Our reception PowerPoint can be found here
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
(Site updated 28/07/2020)