Ordering your prescription
- To order your prescription, please call the surgery on 01273 003930.
- You may need to make an appointment with a doctor or nurse in order to obtain your prescription. If you register or are registered to access our online portal, System One, you may be able to order repeat prescriptions online.
- You could also use the NHS App to request repeat prescriptions. Find this online, or go to the App Store or Google Play on your smart phone.
Repeat prescriptions
To request repeat prescriptions for your medicine, contact the surgery and talk to reception, who will be able to assist you.
If you request a repeat prescription before 1pm it will be sent to the pharmacy of your choice by 3pm that day. If you request a prescription after 1pm it will be with the pharmacy the following morning. Prescription requests after 1pm on a Friday will be available the following Monday.
If you have a System One account, you may be eligible to order a repeat prescription online. Order your prescription with SystemOne.
You could also use the NHS App to order repeat prescriptions. Find this online, or go to the App Store or Google Play on your smart phone.
If you have any questions regarding ordering repeat prescriptions or your medication, please do not hesitate to contact us. If you have online access for repeat prescriptions you can find your medication review date on the NHS app or SystemOne.
Please note, Arch Healthcare is not a dispensing practice so cannot give out medication.
Online prescriptions
You can contact us about a medical, administrative or prescription issue by clicking HERE.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 5pm – 9am. Please contact 111 during out of hours or 999 if this is an emergency.
Find a pharmacy
To locate your nearest pharmacy, check the NHS Find A Pharmacy page. The nearest pharmacy to the surgery is Ross Pharmacy on York Place which is a five minute walk away.
Medication Reviews
Patients on repeat medication will be asked to see a Doctor, Nurse Practitioner or Practice Nurse at least once a year to review these regular medications. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2019, the charges are:
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
- If you will need to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £9.35, whereas a three month PPC will cost you £30.25 and a 12 month PPC £108.10.
PPC telephone advice line 0300 330 1341
General Public – Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.
