We are looking to appoint a Receptionist & Administrator to join our GP Surgery.
Job Summary
Arch Health CIC is an outstanding healthcare provider delivering primary care to homeless and vulnerably housed patients. We are looking for outstanding candidates to join the reception and administrative team at our surgery in Central Brighton. Arch Healthcare is a special kind of GP surgery which actively seeks out opportunities to support the most vulnerable people in the city. The environment is warm, friendly and supportive to staff and patients alike. We have 1500 registered patients, many of whom are known to staff by their first name. Our reception team are often praised by patients for their kind and welcoming manner; we are very aware that the way we make people feel in the waiting room has a direct impact on what happens in the consulting room.
Salary: £16.11 per hour
Contract type: Permanent
Working pattern: Full-time (37.5 hours per week – we also welcome applications from individuals interested in job sharing)
Job location: Arch Health, School Clinic, Morley Street, Brighton BN2 9DH
Interview date: Tuesday 8 September
Main duties of the job
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments. This requires a helpful attitude even when experiencing negative and sometimes challenging behaviour from patients.
- Using your own judgment and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Be aware of your surroundings and of the patients in the waiting room and their needs.
Receive and make telephone calls as required. Be polite and helpful at all times. - Liaise with patient’s keyworkers (with their consent) to help them access the service as well as any additional requests they may have.
- Participate on a daily basis in managing tasks to ensure that tasks are kept up to date at all times.
Triage requests that come through for Doctors, responding to and preparing information for the clinical team as appropriate. - Actively participate in Practice Training to ensure you provide a high level of service for the practice. This will mean you need to attend a training session outside of your normal working hours. You will be expected to do this to ensure that the safety of patients and the Practices adherence to the NHS Contract is achieved.
Perform the open and closing duties as required, depending on the shift pattern. - Undertake any other additional duties appropriate to the post as requested by the Doctors, Nurses or the Practice Manager.
The list of duties in the job description should not be regarded as exclusive or exhaustive.
Our ideal candidate(s) will be highly reliable, have outstanding interpersonal skills, reception and SystmOne experience, be organised and able to manage multiple tasks, have positive and friendly disposition and a compassionate and empathetic approach to patients using the service. In return youll receive a competitive salary, good terms and conditions, access to the NHS pension scheme, a positive and flexible working culture, excellent support from Arch management and the opportunity to influence and improve health services for some of the most vulnerable people in our city.
About us
We believe that your success is our success: When you work at Arch we want to give you everything you need to thrive and grow, this includes investment in your working environment, training, equipment, counselling and development opportunities. You’ll receive a competitive salary, good terms and conditions, access to the NHS pension scheme, a positive working culture, excellent support from Arch management and the opportunity to influence and improve health services for some of the most vulnerable people in our city. Many of us have families, of various shapes, sizes and types and we understand that they can make life unpredictable. Where possible, we offer flexible working arrangements and generous maternity and paternity benefits.
If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact us and we will be happy to discuss.
For the full job description and to apply, please see the advert on NHS jobs. (Please note – applications can only be accepted via the NHS jobs website.)
Closing Date: 31st August 2026 (NHS jobs closes applications at 11:59pm)
Interview date: Tuesday 8th September
