Ronnie Miller, Healthcare Assistant and Receptionist

I started working at the surgery in 2013 when it was run by a previous provider and called ‘Brighton Homeless Healthcare’.

I was originally employed as a Receptionist and went on to become the Reception Supervisor shortly after. When the surgery was taken over by Arch Healthcare in 2017, I stayed on, providing continuity for patients. I have gotten to know a lot of our patients on a first name basis and have really enjoyed being their first point of contact when they enter the surgery.

I trained as a phlebotomist in 2014, running clinics two days a week. I then completed a number of courses and in-house training over the following few years, including diabetes training, NHS health checks, new patient health checks, and wound care. I qualified as a Healthcare Assistant (HCA) in 2017 and have been in this role ever since (alongside three days a week as a receptionist).

I really enjoy supporting and getting to know our patients, and being there for them when they may be facing a tough situation. I am also interested in foot care and diabetes and have supported many Arch patients with this.