Practice Policies

Medical confidentiality is the cornerstone of trust between doctor and patient and we keep your records secure and confidential.

For your direct care either from the practice or within the NHS hospital service we imply your consent to pass on relevant clinical information to other professional staff involved in your direct care.

Only when there is a legal basis for the transfer of data we may pass limited and relevant information to other health organisations.

For more information on how we use your information, please see our Fair Processing (Privacy) Notice (see section below to read this in full).

For more information on how we use your information, please see our Fair Processing (Privacy) Notice. 

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

According to

• Data Protection Legislation (UK GDPR and DPA 2018) which relates to living individuals
• Access to Health Records Act 1990 which specifically relates to deceased individuals

Patients may request to see their medical records. Such requests should be made through the Practice Manager. No information will be released without the patient’s consent unless we are legally obliged to do so.

For information regarding prospective access to your notes please go to My Records.

• Infection control Annual Statement 2024

Arch is committed to celebrating diversity, promoting equality, fostering equal opportunities and tackling discrimination in all it does to ensure that employees, clients and service users are treated with respect and valued equally.

As part of our work, Arch staff come into contact with children and/or adults at risk of abuse. All staff are aware of the safeguarding procedures to support vulnerable groups and keep service users and the public safe from harm. Our compliance with appropriate safeguarding policies and procedures is essential to prevent and identify abuse, and ensure that appropriate mechanisms are in place to support people when abuse does occur.

Our chaperone policy is available to view here.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available on our complaints leaflet, downloadable here or available from reception.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working at Arch in the last financial year was £56,163 before tax and National Insurance. This is for one full time GP, four part-time GPs, plus two part-time locum GPs who worked in the practice for more than six months.

Our website’s cookie policy is available to view here.