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Practice Policies

Confidentiality & Medical Records

Locked blue folder

Medical confidentiality is the cornerstone of trust between doctor and patient and we keep your records secure and confidential.

For your direct care either from the practice or within the NHS hospital service we imply your consent to pass on relevant clinical information to other professional staff involved in your direct care.

Only when there is a legal basis for the transfer of data we may pass limited and relevant information to other health organisations:

  • contribute to medical research and we may send relevant information to medical research databases such as the Clinical Practice Research Datalink and QResearch’ when the law allows;
  • contribute to national clinical audits and we may sometimes send relevant data to the Health and Social Care Information Centre (HSCIC) when the law allows;
  • in order to comply with its legal obligations this practice may send data to the Health and Social Care Information Centre when directed by the Secretary of State for Health.

If you wish to object to the use of your data for these ‘secondary’ uses please speak to Peter, the Practice Manager.

General Data Protection Regulations include the following rights:

  • to be informed
  • of access
  • to rectification
  • to erasure
  • to restrict processing
  • to data portability
  • to object
  • not to be subject to automated decision-making including profiling

Arch will strive to provide all those rights, without exception, to our patients.

Privacy Notices

Direct Care CQC Emergencies Screening Programs Payments Summary Care Records NHS Digital Public Health Research Risk Safeguarding

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with General Data Protection Legislation and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient's consent unless we are legally obliged to do so.

Infection Control

Our Infection Control Statements can be found here:

Infection Control Annual Statement 2016-17

Infection Control Annual Statement 2017_18

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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